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Privacy Policy

Last Updated: 12/2/25
Tunnel to Towers Lake Norman (“we,” “us,” “our”) is committed to protecting the privacy of all website visitors, donors, volunteers, and supporters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website (“Site”).
By using this Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide Voluntarily

  • Name, email address, phone number

  • Mailing address

  • Donation information (amount, frequency, tribute/honoree details)

  • Event registration details

  • Newsletter sign-up information

  • Messages submitted via contact forms

Automatically Collected Information
When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and actions taken

  • Referring website or link

This information is used for analytics and to improve your website experience.
Payment Information
Donations made through our Site are processed by trusted third-party payment processors.
We do not store full credit card or banking information on our servers.
2. How We Use Your Information
We use personal information to:

  • Process donations and send tax receipts

  • Register participants for events

  • Communicate updates, newsletters, and impact stories

  • Respond to inquiries and support requests

  • Improve website functionality and user experience

  • Maintain accurate internal records

We do not sell or rent your personal information to third parties.
3. Sharing of Information
We may share your information only with:

  • Service providers (payment processors, email platforms, event software)

  • Law enforcement or regulatory bodies, if required by law

  • Internal organizational teams for mission-related purposes

Service providers may only use your information as necessary to perform the services we contract them for.
4. Cookies & Tracking Technologies
We may use cookies, pixels, and analytics tools to:

  • Improve Site performance

  • Understand visitor behavior

  • Personalize content or messaging

You can disable cookies in your browser settings, though some Site features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have rights related to:

  • Accessing your personal information

  • Updating or correcting your information

  • Requesting deletion

  • Opting out of communications

To submit a request, contact us at the email below.
7. External Links
Our Site may link to third-party websites. We are not responsible for the content or privacy practices of external sites.
8. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted here with an updated “Last Updated” date.

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